We stand behind our products 100%. If your jewelry experiences any defect due to craftsmanship within the first year of ownership, we will happily repair the item at no cost. After one year, we recommend an annual in-store check-up so that any damage or wear is caught early.
We offer our clients a lifetime of free fine jewelry cleanings, no appointment necessary. At home, the safest way to clean your precious items containing diamonds and gemstones is with warm soapy water and a soft toothbrush. We also offer a non-toxic jewelry cleaner in-store for purchase.
Your jewelry is meant to be worn and enjoyed, however, it is not indestructible. Although most jewelry care is common sense, we recommend not wearing jewelry (especially rings) during high impact activities (such as rock climbing and gardening), in the ocean, and in chlorinated pools and hot tubs.
To safeguard against life’s unpredictability, we recommend insuring your jewelry. We offer complimentary appraisals for insurance purposes for all items purchased at D&H as well as appraisal services for your heirloom pieces. An appraisal is the official paperwork your insurance company requires for coverage. For more details, please visit our partners at Jewelers Mutual.
If you are unsatisfied with your purchase for any reason simply return the item for a full refund within 14 days. For items purchased online, please email firstname.lastname@example.org for complementary return shipping label and instructions. Please note that all returned items must be in their original and unworn condition. Items that have been modified, resized, engraved, or custom-made are final sale.
We offer a complimentary next day courier service for purchases delivered within the city of San Francisco. For all other US domestic orders, items are shipped Fed Ex Priority Overnight and international orders are shipping Fed Ex International Priority. A signature is required for delivery.
We offer complimentary sizing for rings purchased within 30 days. Please note that not all rings can be sized (such as diamond eternity bands) and that charges may apply.
For online purchases, if you are not sure of your ring size, please email email@example.com for a complimentary at-home ring sizing kit.